General Hotel Information
PARKING:
Self-Parking $45
Valet Parking $65
OUR FACILITIES:
Self-Serve Business Center
Hours: 24 hours a day, 7 days a week
Location: 2nd Floor, Indigo Level, Lobby
Gift Shop
Hours: 7AM-9PM
Location: 1st Floor, Promenade West Level
Please dial 4352 for information
Encore: Event Solutions
Hours: 8AM-5PM
For more information please dial 4342 email Chad.Frye@encoreglobal.com or visit encoureglobal.com
HOTEL FITNESS:
Hours: 5AM-10PM, Daily
Location: 1st Floor, Promenade West Level
Please dial 4290 for information
Stay fit while staying with us
Personalized fitness for a balanced lifestyle while on the road. Outfitted with the latest generation of cardio and strength training equipment, Hilton Fitness takes a personalized approach to help you feel your best during your stay. Children ages 16 and older must be accompanied by an adult at all times, children under the age of 16 may not use fitness equipment.
WHO TO CALL:
Catering & Event Services (Dial 58)
Front Desk (Dial 0)
Guest Services Hotline (Dial 0 or Guest Services Hotline button)
Housekeeping (Dial 0)
Lost & Found (Dial 4238)
Reservations (Dial 0)
Sales (Dial +1 619 270 2600)
Security (Dial 4238)
Taxi Service (Dial 3701)
Transportation (Dial 4291)
PHONE & INTERNET:
Complimentary high-speed wireless internet access is available in the hotel Lobby and food and beverage outlets.
All Hilton Honors members who book directly receive complimentary standard internet access. Diamond Hilton Honors members receive complimentary premium status
High-speed wired and wireless internet access is available in all guest rooms. You will be able to review the rates online before incurring any changes.
For technical support, please dial 9 + 1+ 855 758 2705.
Wireless Instructions
1. Select “Hilton Honors” as the network to connect to.
2. Follow on-screen instructions.
3. If you have a Promo code, select “ I have a promo code” located underneath Name/Room number area.
If the purchase page hasn’t populated, open a browser and go to: www.hilton.com then proceed to follow on-screen instructions
Messages and Voicemail
The red light on the phone will light up if you have a voicemail or a message or mail at the Front Desk. Please dial 50 to retrieve voicemail or 0 for message and mail.
Wake-up Services
Please dial 53 to schedule Wake-Up Service or press the Wake-Up Call button to program an automated Wake-Up Call.
Telephone Dialing & Rates
Room-to-Room (No charge)
911 (No charge)
Local ($1.00)
800 / 866 / 877 / 888 / Toll-Free
(No charge under 60 minutes, $.10 per minute over 60 minutes)
Long Distance, Domestic (AT&T Operator Assisted Rate, less 50% of surcharge)
Long Distance, International (AT&T Operator Assisted Rate)
Directory Assistance (Local: $1.00, Long Distance: $2.00, Flat Rate)
Calling Card, Credit Card, Collect and Third-Party Calls
(No charge under 60 minutes, $.10 per minute over 60 minutes)
Local and Long Distance Telephone Company Operators
(No charge under 60 minutes, $.10 per minute over 60 minutes)
Other Common Carriers & 1010xxx 0+
(No charge under 60 minutes, $.10 per minute over 60 minutes)
*Applicable taxes will be added.
Rates are subject to change.
Local, long distance and international calls will be billed only if answered. For rate information, please dial 8 + 00 and ask for the rates of an AT&T Operator Assisted Call. Hilton subscribes to AT&T Local and Long Distance service and Network PTS Operator Services. You have the right to reach other long distance carriers from this phone by dialing the carrier's access code.
Direct complaints to:
Federal Communications Commission
FCC Enforcement Division, CCB Room 6202 Washington, D.C. 20554
California Public Utilities Consumer Affairs
107 South Broadway, Room 5109 Los Angeles, CA 90012
+1 800 549 7570
Direct complaints for AT&T to +1 800 225 5288
Direct complaints for Network PTS to +1 866 512 7906
SAFETY:
Traveler’s Safety Tips:
•Please verify who is at the door before opening it
•Be observant when entering and exiting your vehicle and in parking lots
•Use all locking devices to lock all doors when in the room
•Safeguard your room key
•Be discreet with cash and jewelry
•Do not invite strangers to your room
•Store valuables in a complimentary safe deposit box at the Front Desk
•Do not leave valuables in your vehicle
•Please report suspicious activity to
•Security by dialing 4238 on a hotel phone
•Please supervise children in the pool, hot tub and exercise room
•Never give credit card information over the phone
General Safety Information
Emergency Response Team - Hilton San Diego Bayfront takes every precaution to protect your safety and well-being. As part of our efforts, we have created an Emergency Response Team to prepare for and handle unavoidable emergency situations. There is a manager and professional security and engineering Team member on duty 24 hours, 7 days a week. To help our Team ensure the security of all Guests, please review the following emergency procedures
Getting Familiar with the Hotel
Soon after checking in, please: locate the nearest fire exits, fire alarms and extinguishers; review the evacuation procedures on the back of the door; count the doors between your room and the nearest fire exit; and find a consistent place to keep your room key.
Know Your Room's Layout
Please memorize the layout of your room in case you have to escape quickly in the dark. Keep the key near the bed so you can find it easily and take it with you. If smoke or flames are thick in the hallway, it may be safest to return to your room to wait to be rescued.
Emergency Numbers
In case of emergency, please dial:
•Police (911)
•Fire Department ( 911)
•Hotel Security (4238)
•Hotel Operator (0)
•Hotel Emergency (911)
Earthquake Safety
Please Follow These Procedures in the Event of an Earthquake
1. Stay calm and inside the room. Get under the desk or in a doorway. Stay clear of windows.
2. When the earthquake subsides, remain in the room and wait for instructions. If necessary, walk to the emergency stairwell nearest the room and walk down to the street level. Do not use the elevators.
3. Please remember that after a severe earthquake, local public safety departments will be overloaded and may not be able to respond immediately. The hotel has an emergency generator and ample supplies of food, water and first aid equipment
Fire Safety
IF FIRE BREAKS OUT TAKE THE PROPER ACTION!
If a fire breaks out in your room, get out immediately and close the door tightly behind you. Pull the nearest fire alarm. If possible, report the fire to the hotel Operator.
If Fire Breaks Out In Another Part of the Hotel, Grab Your Room Key!
1. Take your room key and head for the door. If smoke is in your room, crawl. Quickly gather clothing and shoes if it is cold out.
2. Feel the door with the back of your hand. If it is hot, do not open it. If you do not feel heat from the door, open it slowly.
3. Check the hallway. If it looks clear, close the door behind you and walk to the nearest exit. If smoke is visible, crawl close to the wall. Count the doors as you go. If your primary escape is blocked, use an alternative one or return to your room. Do no use the elevator.
4. Walk down the exit stairwell to the ground level and safety. Remain as calm as you can and hold the handrail. If smoke becomes dense, exit from the stairway to another floor. If exit to the roof is necessary, turn around and head up the stairs, following the signs on the wall at the floor landings.
If the Door Is Hot, Stay In Your Room!
1. Wet towels and sheets and place them around doors and cracks to prevent smoke from seeping in. Cover your nose and mouth with a wet cloth. Turn of the heater or air conditioner.
2. Fill the tub with water in case you need it to moisten walls and towels or to use the ice bucket to pour water onto the fire.
3. If the phone works, call the Operator and state your room number.
4. If smoke is in your room, remove the drapes and curtains. Do not break the windows unless advised to do so by the firefighters.
5. If you must exit your room, crawl low in smoke filled areas and try to remain calm.
Guest Privacy
We understand and respect your need for privacy. The hotel reserves the right to visually inspect all guest rooms every 24 hours to ensure the well-being of our guests and confirm the condition of the room.
Airport and Airline Information
San Diego International Airport (SAN) - san.org / flightarrivals.com
Airline Information
As the busiest single-runway commercial airport in the nation, San Diego International Airport sees 600 flights arrive and depart each day.
Air Canada | +1 888 247 2262 | Terminal 2
Alaska Airlines | +1 800 252 7522 | Terminal 2
Allegiant Air | +1 702 505 8888 | Terminal 2
American Airlines | +1 800 433 7300 | Terminal 2
American Eagle (Los Angeles Flights Only) | +1 800 433 7300 | Commuter Terminal
British Airways | +1 800 247 9297 | Terminal 2
Delta Air Lines | +1 800 221 1212 | Terminal 2
Delta Connection (Los Angeles Flights Only) | +1 800 221 1212 | Terminal 2
Frontier Airlines | +1 801 401 9000 | Terminal 2
Hawaiian Airlines | +1 800 367 5320 | Terminal 2
Japan | +1 800 525 3663 | Terminal 2
JetBlue Airways | +1 800 538 2583 | Terminal 2
Southwest Airlines | +1 800 435 9792 | Terminal 1
Spirit Airlines | +1 801 401 2222 | Terminal 1
Sun Country Airlines | +1 800 359 6786 | Terminal 2
United Airlines | +1 800 864 8331 | Terminal 2
Virgin America | +1 877 359 8474 | Terminal 2
Volaris | +1 866 988 3527 | Terminal 2
WestJet (Summer Only) | +1 888 937 8538 | Terminal 2
Automobile Rentals
Hertz | +1 619 220 5222 | +1 800 654 3131
Alamo | +1 619 297 0311 | +1 800 462 5266
Avis | +1 619 688 5000 | +1 800 352 7900
Budget | +1 800 527 0700
Dollar | +1 866 434 2226 | +1 800 800 4000
Fox | +1 619 432 0620 | +1 800 225 4369
National | +1 619 497 6777 | +1 800 227 7368
Pacific | +1 619 233 3366
Thrifty | +1 800 847 4389
West Coast | +1 619 544 0606
Accessibility
For any questions or complaints regarding the services, amenities, accommodations, or facilities provided to persons with disabilities, please contact the hotel's ADA Contact Person at 619-321-4415.
Other Services
Audio/Visual Needs
For information, please dial 59.
Automated Teller Machine (ATM)
There are 24-hour ATMs on the Promenade and Lobby levels.
Cashier
Dial 0 for information about your account.
Catering/Event Services
Please dial 58 to plan a meeting or special event with our professional Catering Team
Check-in/Check-out Time
Check-in begins at 4:00pm. Check-out is 11:00am. Please dial 0 or press the Guest Services Hotline button for information about late checkout, based on availability.
Credit
To make arrangements for credit, please contact the hotel credit manager Monday through Friday between 8:00am and 4:00pm, excluding holidays.
Credit Cards
Hilton San Diego Bayfront accepts American Express, Diners Club, Discover, JCB, Mastercard, Optima, and Visa credit cards.
Express Checkout
To reduce the use of paper, we offer express checkout. Simply press the “checkout by phone button” or dial 52 or use the checkout boxes in the Lobby or text your name and room number to +1 619 564 3333, and we will email your receipt to you.
Fax Service
Our fax number is +1 619 564 3344. During business hours, please pick up faxes in the Business Center. After hours, at the Front Desk. Please note that charges may apply.
Housekeeping
Please dial 0 to request a crib or playpen, roll-away bed or refrigerator based on availability.
Ice Machines
For your convenience, there are ice machines on every floor
In-room Safes
Please secure money and valuables in the in-room safe or, for greater protection, a complimentary safe deposit box at the Front Desk.
Interpreter
Please dial 4291 to request the services of a bilingual hotel Team member or a professional translator or interpreter.
Laundry/Valet
Please use the bag in the closet and drop laundry of at the Guest Services Desk in the Lobby or dial 0 for pick-up.
- Same Day Service: In by 8:30am back by 6:00pm
- Overnight Service: In by 10:00pm back by 10:00am
- 4-Hour Express Service: Available 8:00am until 12:00pm Daily
Lost and Found
Misplaced an item? Contact Security at 4238 and we’ll do our very best to locate it for you.
Feel free to drop of outgoing mail at the Front Desk. The light on your phone will indicate if you have received mail. Please contact the Front Desk to request delivery.
Maintenace
Dial 0 to report any issues with the room.
Non-smoking rooms
Please note that this is a 100% smoke free hotel. Violators will be subject to a $200 cleaning fee.
Sales
Please dial +1 619 270 2600 to schedule a meeting or event with our Sales Team.